TIDLOR Sustainability

Governance & Economic

The company is committed to being a leader in accessible financial innovation, guided by principles of good governance. This approach aims to balance social and environmental responsibilities while achieving sustainable economic growth.

Governance and Economic Performance Results

Sustainability Management: Governance and Economic Dimensions

We review our roles, duties, and responsibilities every year to ensure they aligns with good corporate governance and understand that corporate governance determines a relationship structure and process between shareholders, the Board of Directors, senior executives, and stakeholders. Our sustainable development framework integrates environmental, social, and governance (ESG) factors, with an aim of enhancing our competitiveness and creating sustainable value for shareholders while considering the interests of stakeholders. It is believed that this will allow us to achieve continuous and stable business growth.

We are a member of the Thai Private Sector Collective Action Against Corruption (CAC) and have consistently maintained our membership through regular recertification. We conduct annual self-assessments to strengthen our anti-bribery and anti-corruption systems in alignment with CAC standards.

In 2024, we received a Bronze rating from EcoVadis for our comprehensive management of corporate social and environmental responsibility. The assessment covered four key areas: Environment, Labor & Human Rights, Ethics, and Sustainable Procurement.

We also held Compliance Champion meetings, bringing together representatives from all departments for training on our corporate governance regulations. These representatives are expected to relay knowledge and provide initial guidance to their respective teams. In 2024, we held a total of four meetings, with participation from representatives across all internal departments.

We operate in accordance with the corporate governance principles set by the Stock Exchange of Thailand, the Securities and Exchange Commission, and the Thai Institute of Directors (IOD). This ensures our business standards are internationally recognized and serves as a code of conduct for our board members, executives, and all employees to follow diligently.

To comply with the Bank of Thailand’s Responsible Lending guidelines, which came into effect in 2024, we recognize the importance of aligning our operations with legal requirements. We also acknowledge the benefits to our customers in managing their debts, which in turn positively contributes to reducing household debt levels in the country. As a result, we are committed to adhering strictly to these guidelines by adjusting our internal processes to maximize customer benefit.

Governance and Economic Development Activities for Corporate Sustainability in 2024

Management of Fair Customer Service and Responsible Lending (Market Conduct and Responsible Lending)

Long-term goal

To establish management strategies aligned with good corporate governance practices and regulatory requirements to ensure the company operates with integrity and transparency. This includes ensuring fair treatment of customers and embedding these principles into the company’s business culture. Such integration aims to deliver sustainable value to all stakeholders.

Monitoring system based on project metrics toward annual goals

Prepare management performance reports for relevant executives and continuously update risk assessments and management approaches to stay aligned with current regulatory requirements.

Sustainability Performance Results

Sustainability Issue	Indicator	Result
Good Corporate Governance, Anti-Bribery and Corruption	No violations found by regulatory bodies	99.99%
Product Relevance, Responsiveness, and Quality	40% repeat customer rate	55%
Digital Process Transformation	20% reduction in traditional processes and work hours	20%
Customer Experience	Complete customer info provided; satisfaction ≥ 80%	97%
Cyber and Information Security	No cyber incidents disrupting operations or causing data breaches	No successful cyberattacks
Risk and Crisis Management	100% comprehensive risk identification	100%
Personnel Development	Employee satisfaction ≥ 80%	94%
Human Rights Respect	No human rights violations within the organization	None
Workplace Health, Safety, and Environment	No injuries caused by workplace conditions	None
Data Privacy Protection	No personal data breaches	1 incident reported
Financial Literacy Promotion	At least 10 community/social education activities	18 activities
Inclusive Product Design	10% increase in customer base from previous year	14%
Community Engagement and Development	At least 80% stakeholder participation	80%
Eco-Friendly Products and Services	10% increase in TIDLOR card usage	14%
Energy Usage	10% reduction in electricity use per employee over 5 years	-0.84%
Climate Crisis Impact	100% LED lighting	100% LED
Climate Crisis Impact	≥10% recycling of paper and waste	10% recycling

With objectives aimed at achieving sustainable growth, increase long-term business value with legitimate, transparent and auditable operation. We emphasize integrity, while considering risks, responsibilities and fair treatment to stakeholders and all relevant parties together with supporting sustainable economic, social and environmental development. Good Corporate Governance Principles are established in compliance with the good corporate governance criteria stipulated by the Stock Exchange of Thailand (SET), the Securities and Exchange Commission (SEC), and Thai Institute of Directors Association (IOD).

The Board of Directors has approved these Good Corporate Governance Principles as the guideline for operating the business and improving the business operation standard to achieve international acceptance. These Principles also serve as the behavior framework to be strictly adhered to by all directors, Senior Management and employees in performing duties.

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Corporate Governance Policy

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