Financial Education
The company is committed to creating shared value (CSV) to benefit society by sharing financial knowledge through the ‘Financial Knowledge to Communities for Life Rolls Forward' project. This initiative targets low-income individuals in various communities, small business owners, factory workers, and Ngern Tid Lor employees. Since 2014, the company has conducted a total of 232 financial education sessions, with 6,996 participants (As of December 31, 2024).
Free Personal Accident Insurances for Motorcycle Title Loan Customers
Recognize that motorcycle title loan customers are at high risk of road accidents, we provide free personal accident insurance for one year to new motorcycle title loan customers. Coverage begins immediately upon approval of the loan. As of December 31, 2024, we have provided free personal accident insurance to 2,030,550 customers.
Employee Development Activities
The company prioritizes employee development and engagement to foster the feeling of connection and camaraderie and to reinforce the feeling of team spirit. We have also organized various activities to ensure that all employees understand the Company’s objectives and operational plans every year.
TIDLOR Culture Wow
We have organized the TIDLOR Culture WOW since 2018 for general organizations that are interested in exchanging experiences in driving business through Ngern Tid Lor’s corporate culture. Over the years, there were both domestic and international companies interested in our project, totalling of 392 organizations participated, with 2,568 attendees as of December 31, 2024.
The company has a policy to promote basic human rights, social equality, and diversity in the workplace and provide employment opportunities to the disabled and disadvantaged. Our employees are diverse in terms of gender and age, as detailed in the table below.
| Number of employees by gender |
2022 |
2023 |
2024 |
| Male (person) |
1,759 |
1,959 |
2,114 |
| Female (Person) |
4,895 |
5,182 |
5,502 |
| Number of employees by age |
2022 |
2023 |
2024 |
| Less than 30 (person) |
3,517 |
3,048 |
3,606 |
| 31-40 (person) |
2,586 |
3,266 |
3,202 |
| 41-50 (person) |
501 |
758 |
745 |
| More than 50 (person) |
50 |
69 |
63 |
| Employee Count by Level |
2022 |
2023 |
2024 |
| Senior management |
9 |
9 |
8 |
| Middle management |
45 |
56 |
58 |
| Manager and higher |
246 |
260 |
279 |
| Operational level |
6,354 |
6,816 |
7,271 |
Employees are important stakeholders. We provide compulsory training courses for all employees and encourages them to receive further training to improve their knowledge and performance. The number of training hours and employee satisfaction are shown below.
| Target |
2024 |
| Number of disabled and/or underprivileged employees (person) |
76 |
| Number of training hours per employee (hour/person) |
26.98 |
| Number of total training hours (hour) |
203,499 |
| Employee satisfaction (%) |
92.55 |
| Employee turnover rate (%) |
11.5 |
| Customer satisfaction (%) |
97 |
| Employee satisfaction (%) |
92.7 |
| Occupational Health and Human Rights |
2024 |
| Work-related injury |
6 |
| Number of hours worked - Branch |
48 hours/week |
| Lost time injury |
6 |
| Lost time illness |
6,326 |
| Work-related fatality |
- |
| Number of incidents of human rights violations |
- |
| Number of human rights violence |
- |
