The company has established sustainable development goals in alignment with the United Nations Sustainable Development Goals. These goals are rooted in principles of good governance, integrity, and fairness, ensuring the inclusion of all stakeholders. We carefully consider shifting economic, social, and environmental contexts that impact our operations. These factors form the foundation for shaping our business approach and strengthening our operational capabilities.
In 2023, the company had the opportunity to collaborate with the Center for Impact Investing and Practices, a non-profit organization established by Temasek Trust. This partnership inspired the company to design and conduct surveys and analyze existing data to articulate the positive social impact of its business operations. These outcomes reflect efforts to set standards in the lending and insurance brokerage industries through system development and innovation in both products and services.
These efforts aim to help customers break free from informal debt cycles, access formal financial institutions with lower interest rates, and enhance financial stability. This is achieved through continuous financial literacy campaigns and projects initiated by the company. The following is a snapshot of impact indicators from the company’s lending and insurance businesses in 2023 and 2024.
Insights from our loan portfolio customer survey revealed the following:
| Description | Positive Impact | |
|---|---|---|
| Year 2023 | Year 2024 | |
| Customers felt that Ngern Tidlor helped improve their quality of life | 84% | 93% |
| Self-employed customers felt the loan helped their business grow and increase income | 64% | 71% |
| Customers had no financial goals | 46% | 20% |
| Customers with financial goals agreed that “Ngern Tidlor helped achieve those goals” | 73% | 85% |
| Customers were previously rejected for loans by banks or financial institutions before receiving one from Ngern Tidlor | 18% | 16% |
| Customers had loans from other lenders besides Ngern Tidlor | 40% | 62% |
| Customers found Ngern Tidlor’s fees, interest rates, payment plans, and penalties easy to understand | 80% | 82% |
| Customers felt less anxious about not having access to funding | 64% | 73% |
| Customers felt more capable of managing and controlling their finances | 64% | 78% |
| Customers did not feel the loan repayment conditions were a burden | 78% | 77% |
The insurance brokerage arm is driven by the intention to broaden access to insurance among customers and the public. This mission has led to a deep understanding of customer pain points in purchasing insurance and to efforts to resolve these issues. As a result, Prakan Tidloh (Shield Insurance), has become a leader in setting new industry standards—being the first to offer 0% interest cash installment plans and upgrading service into a "Service Broker" model to protect customer rights and ensure peace of mind. The data below shows how the company’s insurance brokerage has improved access and benefits for customers.
The following insights were provided by our insurance customers:
| Description | Positive Impact | |
|---|---|---|
| Year 2023 | Year 2024 | |
| Customers trusted and bought their first car insurance with Shield Insurance | 58% | 28% |
| Customers had only one vehicle with no alternative transport if it were in an accident | 69% | 53% |
| Customers needed to use their vehicle regularly (3–4 days a week) | 80% | 85% |
| Customers lacked savings to repair accident damage without insurance | 49% | 55% |
| Customers agreed that Shield Insurance’s products and services are “transparent, with no hidden terms or fine print” | 98% | 96% |
Without the 0% cash installment plan:
|
21% | 20% |
|
9% | 12% |
|
11% | 6% |
|
85% | 63% |
